Refund policy

Refund Policy

Changing your mind

We want you to love your Cockatoo pieces. If you change your mind, you can cancel your order within 14 days of the day it arrives, for any reason.

To cancel, email info@cockatooaccessories.com with your order number and the items you’re returning. You don’t have to give a reason. We’ll reply with an RMA number to put in the parcel, which helps us match it to your order. We cannot accept any returns without an RMA number.

Once you’ve told us, please send the items back within 14 days.

Sending your return

Pack the items carefully, ideally in their original packaging, with your return reference inside.

Send them to: Two Cockatoos Ltd, 2 The Street, Cherhill, Calne, Wiltshire SN11 8XP.

Use a tracked or signed-for service and keep your proof of postage. The parcel is your responsibility until it reaches us.

You pay the cost of sending back items you’ve changed your mind about. If an item is faulty or we sent the wrong thing, we pay (see below).

Your refund

We refund you within 14 days of receiving your return.

We will refund you for the price of the items,and we'll email you when it’s done.

If you return only part of an order, we refund those items.

We refund the payment method you used, unless you ask us to do something different.

If an item comes back used, worn or damaged, you may not be eligible for a refund.

Earrings

We can accept earrings back if they are unworn and in their original, unopened packaging. If they have been worn, you won't be eligible for a refund. This doesn’t affect your rights if earrings are faulty.

Faulty, damaged or wrong items

If something arrives faulty or damaged, or we’ve sent the wrong item, email us within 30 days of delivery with your order number and a photo. We’ll refund you in full, including delivery, or send a replacement if you’d prefer, and we’ll cover the cost of sending it back.

Exchanges

We don’t do direct exchanges. Return the item for a refund and place a new order for what you’d like instead.

Gifts

If you received a Cockatoo item as a gift, contact us within 30 days of delivery with the order number or the buyer’s name. We’ll give you store credit for the item’s value, valid for 12 months. The person who bought the gift can still return it for a refund to their own payment method.

Orders sent outside the UK

The same 14-day right to cancel applies. Import duties and taxes charged in your country are paid to your customs authority, not us, so we can’t refund them. You may be able to claim them back from customs.

If you refuse a delivery, the parcel is returned to us. We’ll refund the items and standard delivery once it arrives, less the cost the courier charges us to return it and any duties charged to us.

Questions

Email info@cockatooaccessories.com or call 01672 560 812. Two Cockatoos Ltd, company number 10383286.

Last updated: 28 September 2026